At Hanson’s Clean Air Home Ltd. (“we,” “our,” or “us”), we are committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information.
Information we collect
We may collect the following information when you use our website, request a quote, or access our services:
- Personal details: name, address, phone number, email address.
- Service details: information about requested or completed services (e.g., heat pump installation, duct cleaning, insulation).
- Government rebate program eligibility details: information required to determine if you qualify for any relevant government rebate opportunities.
- Payment details: billing details, invoices and transaction records.
Data sharing
We do not sell or rent your personal information to any third parties. We may share information only in the following instances:
- With Efficiency Nova Scotia or other rebate program administrators when required for program participation. Any information that is to be provided will be explicitly communicated to you prior to the information being shared.
- In the rare event that a subcontractor is engaged for specialized services necessary to complete a job, basic information such as name, address, contact information and job details may be provided.
- To comply with legal or regulatory requirements.
Consent
By submitting your information through our website forms, service requests, social media outreach platforms, email, or by consenting verbally over the phone, you agree to the collection and use of your information as outlined in this Privacy Policy.
How we use your information
- To respond to inquiries and provide quotes
- To create customer profiles and schedule jobs
- To send estimates, invoices and service related communications
- To process and record payments
- To assist with rebate incentive programs
- To comply with financial, legal and regulatory obligations
- To provide internal marketing communications such as service updates or promotions, with your consent to opt out any time
Data storage and security
Customer and payment data is stored in secure, cloud-based systems with encrypted backups. Access to customer data is restricted to relevant employees only. We use passwords, firewalls, antivirus and other security measures to protect your data.
Your rights
You have the right to access and update your personal information, request deletion of your information, withdraw marketing consent or opt out of communications, and object to data processing in certain cases.
To exercise these rights, contact us at (902) 562-1031 or 453 Portsway Avenue, Edwardsville, Nova Scotia B2A 3Y8.
Legal compliance
Hanson’s Clean Air Home Ltd. complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws in the collection, use, and protection of personal information.
Updates to this policy
We may update this policy periodically. The most recent version will always be available on our website at cleanairatlantic.ca.